Coaching Tool Box

Coaching is a fundamental skill of an effective manager

Managers can only succeed if their people do, and coaching plays a vital role in group success.

The Coaching Tool Box© equips your coaches, team leaders and managers with the critical skills and techniques needed to sustain employee development, knowledge retention and application.


  • Create a culture of continuous improvement
  • Identify areas of required improvement
  • Develop the discipline to be effective in coaching interventions
  • Accurately determine the proper methodology to use in addressing various performance problems
  • Ensure the transfer of accurate, practical and proper knowledge to improve performance


To Learn more about the coaching toolbox, and our new collaboration with Performance Solutions By Design, click the red button below to email Lori.

“We had to pleasure of partnering with LRM Consulting, Inc. on an employee development and patient experience initiative for  a prominent healthcare organization.  The combination of our service excellence methodologies and LRMs coaching toolbox resulted in the organization elevating their customer satisfaction from 83% to 90% in less than 12-months.”

Theo Gilbert-Jamison, CEO, Performance Solutions by Design, Inc.